Resident Engagement Specialist

3 days ago


Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

Job Role: Resident Participation Officer

The role is to support the delivery of our new resident involvement strategy, ensuring a range of opportunities for residents to influence housing services design, policies, and strategy that impacts them. As a key player in the team, you will assist the Resident Involvement Manager in coordinating the planning and delivery of our involvement programme, engaging with various groups and residents to gather feedback in line with the Housing Regulations.

Main Responsibilities:

  • Support and work closely with the Resident Board and the independent chair of the board.
  • Work proactively and collaboratively with colleagues in Housing services and across the council to drive forward a positive resident engagement culture.
  • Coordinate the planning and delivery of our involvement programme, engaging with various groups and residents to gather feedback.
  • Assist the Resident Involvement Manager in ensuring that we coordinate the planning and delivery of our involvement programme.

Requirements:

  • Experience of working with elected members, community groups, and partners, demonstrating robust understanding of managing relationships and behaviour.
  • Experience of, and competency in using a range of Microsoft Office software, including Word, Excel, Outlook.
  • Knowledge of the Social Housing (Regulation) Act 2023 and the Consumer Standards, including the Tenant Satisfaction Measure (TSM).


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