Resident Engagement Specialist
2 weeks ago
Job Summary:
The Resident Participation Officer will play a key role in supporting the delivery of our new resident involvement strategy. This includes coordinating the planning and delivery of our involvement programme, engaging with a range of groups and residents to gather feedback in line with the Housing Regulations.
Key Responsibilities:
- Support the Resident Involvement Manager in ensuring that there are a range of opportunities for residents to influence housing services design, policies, and strategy.
- Work closely with the Resident Board and the independent chair of the board to drive forward a positive resident engagement culture.
- Collaborate with colleagues in Housing services and across the council to improve our services as a landlord.
Requirements:
- Experience of working with elected members, community groups, and partners, demonstrating robust understanding of managing relationships and behaviour.
- Competency in using a range of Microsoft Office software, including Word, Excel, Outlook, and ability to learn new business software products.
- Knowledge of the Social Housing (Regulation) Act 2023 and the Consumer Standards, including the Tenant Satisfaction Measure (TSM).
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