Resident Engagement Specialist

2 weeks ago


Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

Job Summary:

The Resident Participation Officer will play a key role in supporting the delivery of our new resident involvement strategy. This includes coordinating the planning and delivery of our involvement programme, engaging with a range of groups and residents to gather feedback in line with the Housing Regulations.

Key Responsibilities:

  • Support the Resident Involvement Manager in ensuring that there are a range of opportunities for residents to influence housing services design, policies, and strategy.
  • Work closely with the Resident Board and the independent chair of the board to drive forward a positive resident engagement culture.
  • Collaborate with colleagues in Housing services and across the council to improve our services as a landlord.

Requirements:

  • Experience of working with elected members, community groups, and partners, demonstrating robust understanding of managing relationships and behaviour.
  • Competency in using a range of Microsoft Office software, including Word, Excel, Outlook, and ability to learn new business software products.
  • Knowledge of the Social Housing (Regulation) Act 2023 and the Consumer Standards, including the Tenant Satisfaction Measure (TSM).


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