Program Manager
2 days ago
Job Title: Program Manager - IT Support Hub
Job Summary:
My3Tech is seeking an experienced Program Manager to lead our Statewide IT Support Hub team. As a key member of our organization, you will be responsible for providing expert-level support services to employees for hardware and software needs.
Key Responsibilities:
- Implement service improvements to support field operations
- Complete incident resolution at the highest levels of customer service
- Standardize help request processes and approaches
- Manage broadcasts and communications statewide regarding IT actions
- Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas
Requirements:
- Strong ability to organize, motivate, communicate, and listen to a team
- Ability to manage and mentor a tiered team of remote workers
- Experience utilizing service request software
- Experience in IT Desktop Support and/or as an IT Business Analyst
- Strong written and oral communication skills
- Strong problem-solving skills
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Language: English
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