Application Support Specialist
1 month ago
Job Summary:
Leidos is seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide exceptional customer support, investigate and resolve incidents, and maintain customer relationships.
Key Responsibilities:
- Liaise with customers to resolve application support issues and provide level 1 support for bespoke customer applications.
- Work closely with the Shift Supervisor to provide application support and maintenance services, and contribute to ensuring the skills within the application support team are kept relevant to changing technologies.
- Identify and fulfill annual goals as part of Leidos' annual performance review process, and work closely with the Line Manager to identify personal development opportunities.
- Proactively work closely with other support and development teams within Leidos, and identify continual service improvement initiatives as part of the application support team.
Requirements:
- Understanding of ITIL processes and their importance in a support environment, with specific consideration to incident, problem, change, and release management.
- Excellent communication skills, including the ability to listen effectively and translate technical issues into user-friendly language.
- Ability to work with newly built applications on new technology stacks, and create and maintain detailed service support documentation relevant to the customer applications.
- Experience of working with application monitoring and management tools, and a strong understanding of cloud-based technologies.
What We Offer:
- A competitive salary and benefits package, including a contributory pension scheme, private medical insurance, and 33 days annual leave.
- A dynamic and collaborative work environment, with opportunities for career growth and development.
- A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees.
Clearance Requirements:
All applicants must be able to hold and maintain UK Security Clearances.
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