Application Support Analyst

4 weeks ago

Farnborough, Hampshire, United Kingdom Leidos Full time

Are you an Application Support Analyst with experience working with customers bespoke systems? If you have a passion for outstanding support, investigating and resolving incidents and a keen focus on customer support and customer satisfaction then working for Leidos is the career move for you.

Due to continued growth, we have a requirement for Application Support Analysts to join our 24x7 support team. The shift pattern for this role will be agreed during the interview stage. Due to the nature of this role a high level Security Clearance will be require.

Your Role

The Application Support Analyst will be based out of our Farnborough offices to provide 24x7 support to bespoke applications. You will be expected to provide an excellent customer experience when supporting newly developed bespoke applications, utilising bespoke management tools to provide second/third line support.

What does Leidos need from me?

Strategic

• Provide second and third line support for a 24/7 Live Service;

• Support and maintain customer relationships as part of an application support team;

• Contribute to ensuring the skills within the application support team are kept relevant to changing technologies of which customers take advantage of throughout their service term;

• Work closely with Line Manager to identify personal development opportunities as part of the Leidos Individual Development Plan (IDP) process;

• Work closely with Line manager to identify and fulfil annual goals as part of Leidos annual performance review process.

Operational

• Liaise with customers and third parties to provide application specific expertise;

• Work with newly built applications on new technology stacks;

• Create and maintain detailed service support documentation relevant to the customer applications where required;

• Provide level 2 and 3 support for a bespoke customer application

• Be responsible for critical applications and take ownership of Incidents and Service Requests raised by the customer;

• As part of the support team, work within defined KPI’s ensuring customer KPI’s are aligned to and avoiding breaches;

• As part of the support team, ensure customer and third parties are working within the contractually agreed limits;

• Proactively work closely with other support and development teams within Leidos;

• Identification of continual service improvement initiatives as part of application support team;

• Provide proactive and reactive support for high priority incidents whilst mitigating impacts to a LIVE service

• Provide proactive and reactive support for high priority incidents whilst mitigating impacts to a multiple test environments;

What does Leidos need from me?

Experience in some or all of the following technologies:

• Linux / Unix

• Windows

• Shell scripting and SQL

• IBM hardware & software solutions (including DB and data processing solutions)

Additional skills:

• Understanding and working knowledge of cloud based technologies

• Experience in application support for a large, complex and highly available IT system;

• Ability to translate technical issues into user friendly language;

• Excellent communication skills (oral and written), including the ability to listen effectively

  • Application Support Analyst

    4 weeks ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Are you an Application Support Analyst with experience working with customers bespoke systems? If you have a passion for outstanding support, investigating and resolving incidents and a keen focus on customer support and customer satisfaction then working for Leidos is the career move for you.Due to continued growth, we have a requirement for an entry level...

  • Application Support Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job Title: Application Support AnalystJob Summary:Leidos is seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide exceptional customer support, investigate and resolve incidents, and maintain customer relationships.Key Responsibilities:Liaise with customers to resolve application...

  • Application Support Analyst

    3 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Role Overview00139 LEIDOS INNOVATIONS UK LTD. seeks a skilled Application Support Analyst to join our 24x7 support team. The ideal candidate will possess a strong understanding of ITIL processes and have excellent communication skills to provide outstanding customer support.Key ResponsibilitiesSupport the Shift Supervisor in the provision of application...

  • Application Support Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Summary:We are seeking an experienced Application Support Analyst to join our 24x7 support team at Leidos. As an Application Support Analyst, you will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.Key...

  • Application Support Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Summary:We are seeking an experienced Application Support Analyst to join our 24x7 support team in Farnborough. As an Application Support Analyst, you will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilising bespoke management tools to provide first / second line support.Key...

  • Application Support Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job SummaryLeidos is seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide second and third-line support for bespoke applications, utilizing bespoke management tools to deliver exceptional customer experiences. Key ResponsibilitiesProvide second and third-line support for a 24/7 Live...

  • Technical Application Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    At Leidos, we are seeking an exceptional Application Support Analyst to join our dynamic 24x7 support team.The successful candidate will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.The role involves:Supporting the Shift...

  • Used Car Development Analyst

    1 month ago

    Farnborough, Hampshire, United Kingdom Bayerische Motoren Werke Aktiengesellschaft Full time

    Used Car Development Analyst OpportunityBayerische Motoren Werke Aktiengesellschaft, a leading automotive company, is seeking a highly motivated and detail-oriented individual to join our Used Car team as a Development Analyst. This 13-month placement will provide a unique opportunity to work on strategic projects, develop business initiatives, and...

  • Enterprise Applications Support Specialist

    2 days ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job OverviewWe are seeking an experienced Enterprise Applications Support Specialist to join our team in Farnborough. As a key member of our 24/7 support team, you will be responsible for providing second and third-line support for bespoke applications.The ideal candidate will have experience working with customers' bespoke systems, a passion for outstanding...

  • Business Analyst Intern

    6 days ago

    Farnborough, Hampshire, United Kingdom BMW Group Full time

    Unlock your potential in a dynamic and agile business that leverages data and AI to drive growth.BMW Financial Services UK is a leading provider of financial services for the automotive industry, offering a range of products and solutions to support our retailer network, individual and corporate customers.Our Data & Analytics team plays a crucial role in...

  • Financial Analyst

    3 days ago

    Farnborough, Hampshire, United Kingdom QinetiQ Full time

    Job Title: Financial AnalystWe are seeking a highly motivated and detail-oriented Financial Analyst to join our team. This is an exciting opportunity for an entry-level professional to start their career in finance and gain valuable experience.About the Role:The successful candidate will be responsible for ensuring timely and accurate financial reporting,...

  • Purchasing Data Analyst

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Morgan Law Full time

    Purchasing Data Analyst Role at Morgan LawAs a Purchasing Data Analyst, you will be part of a team of 6 at Morgan Law, working to support stakeholders with the analysis of purchasing and spend data. Your role will involve carrying out market price analysis to support ongoing contract performance and business strategies.This is a permanent role, and the...

  • Business Analyst Placement at BMW UK

    6 days ago

    Farnborough, Hampshire, United Kingdom Bayerische Motoren Werke Aktiengesellschaft Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Business Analyst to join our team in Farnborough, UK. As a Business Analyst, you will be responsible for providing analytical support to various departments within the company.

  • Senior Test Analyst Lead

    4 weeks ago

    Farnborough, Hampshire, United Kingdom SixWorks Full time

    We are seeking a Senior Test Analyst Lead to join our team at SiXworks, a leading provider of secure digital solutions. As a Senior Test Analyst Lead, you will be responsible for leading the testing for specific projects, helping shape and expand Agile working practices, and ensuring quality of products as they move from prototype/proof of concept into...

  • Inventory and Procurement Analyst

    6 hours ago

    Farnborough, Hampshire, United Kingdom Gulfstream Aerospace Full time

    Job Title: Inventory and Procurement Analyst Job Summary:We are seeking an experienced Inventory and Procurement Analyst to support the planning, procurement, and inventory management of parts throughout the business unit. Key Responsibilities:Analyze data to identify trends and optimize inventory levelsDevelop and implement processes to improve procurement...

  • Project Management Office Analyst

    4 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Project Management Office AnalystLeidos is seeking a highly skilled Project Management Office Analyst to join our team in the UK. As a key member of our Programme Management Team, you will be responsible for administering PMO activities, providing reporting and data to ensure milestones achieve their acceptance criteria on time, and maintaining robust...

  • Data Analyst Intern at BMW Financial Services

    4 weeks ago

    Farnborough, Hampshire, United Kingdom BMW Group Full time

    At BMW Financial Services, we're looking for a motivated and curious Data Analyst intern to join our Data & Analytics team. As a Data Analyst intern, you'll develop skills in programming for data analytics and data science using Python and SQL, data visualisation techniques using tools such as Tableau and Qlik Sense, and databases and data warehousing using...

  • Data Analyst Intern for Automotive Finance

    2 weeks ago

    Farnborough, Hampshire, United Kingdom BMW Group Full time

    About the roleWe are seeking a motivated and curious Data Analyst intern to join our Data & Analytics team at BMW Financial Services.As a Data Analyst intern, you will have the opportunity to develop skills in programming for data analytics and data science using Python and SQL, data visualisation techniques using tools such as Tableau and Qlik Sense,...

  • Senior Financial Analyst

    4 weeks ago

    Farnborough, Hampshire, United Kingdom Hays PLC Full time

    Senior Financial Analyst job, Farnborough, Hampshire for a growing SMEYour new company will be a growing business in Farnborough, Hampshire, with a main UK office. Recent investment and a positive, inclusive culture make it a great time to join.Your new roleAs a Senior Financial Analyst, you will report to the Head of Finance and take on a key role combining...

  • Senior Financial Analyst

    1 month ago

    Farnborough, Hampshire, United Kingdom QinetiQ Limited Full time

    About the RoleWe are seeking a highly skilled Senior Financial Analyst to join our Group FP&A team at QinetiQ Limited. As a Senior Financial Analyst, you will play a key role in providing financial analysis, insight, and general support to the Group FP&A Function.Key ResponsibilitiesAssist the Group Head of FP&A with the preparation of monthly analysis...