Application Support Specialist

3 weeks ago

Farnborough, Hampshire, United Kingdom Leidos Full time
Job Summary

Leidos is seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide second and third-line support for bespoke applications, utilizing bespoke management tools to deliver exceptional customer experiences.

Key Responsibilities
  1. Provide second and third-line support for a 24/7 Live Service;
  2. Support and maintain customer relationships as part of an application support team;
  3. Contribute to ensuring the skills within the application support team are kept relevant to changing technologies of which customers take advantage of throughout their service term;
  4. Work closely with Line Manager to identify personal development opportunities as part of the Leidos Individual Development Plan (IDP) process;
  5. Work closely with Line Manager to identify and fulfill annual goals as part of Leidos annual performance review process.

Requirements
  1. Experience in application support for a large, complex, and highly available IT system;
  2. Ability to translate technical issues into user-friendly language;
  3. Linux/Unix, Windows, Shell scripting, and SQL skills;
  4. IBM hardware and software solutions, including DB and data processing solutions;
  5. Additional skills: ability to work in a shift pattern, experience in application support for a large, complex, and highly available IT system.

What We Offer
At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops, and retains only the best in talent.

Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme)

Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.

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