Application Support Specialist

4 weeks ago


Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time
Job Title: Application Support Analyst

Leidos is seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will be responsible for providing exceptional customer support and resolving technical issues related to bespoke applications.

Key Responsibilities:
  • Provide first and second-line support for bespoke applications using bespoke management tools.
  • Work closely with customers to resolve application support issues and maintain customer relationships.
  • Contribute to ensuring the skills within the application support team are kept relevant to changing technologies.
  • Identify and fulfill annual goals as part of Leidos' annual performance review process.
  • Be responsible for critical applications and take ownership of incidents and service requests raised by customers.
Requirements:
  • Understanding of ITIL processes and their importance in a support environment.
  • Excellent communication skills, including the ability to listen effectively and translate technical issues into user-friendly language.
  • Experience working with application monitoring and management tools, Linux/Unix, and cloud-based technologies.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong self-awareness and capacity to reflect on own practice and learn from mistakes.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and supportive work environment.
  • Access to cutting-edge technology and tools.
  • A commitment to diversity and inclusion.


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