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Administration Contract Management Specialist
1 month ago
We are seeking a skilled Contract Management and Administration Professional to join our team at Jones Lang LaSalle Incorporated. As a key member of our team, you will be responsible for the execution of end-to-end work order management, including coordination of planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
Main Responsibilities
- Accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
- Develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, the facilities management services provided to clients, client systems, and all relevant process and procedures.
- Take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
- Handle and actively resolve any customer issues according to the Customer Complaint process.
- Be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.
Requirements
- 2+ years working within an administration/work order/scheduling/mobile resource planning environment.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement, and personal work targets essential.