Customer Experience Manager

5 days ago


Bangor, Gwynedd, United Kingdom ReCulture Recruitment Ltd Full time £28,000 - £38,000

We are searching for a highly motivated Customer Experience Manager - North Wales to lead our customer service and operational management team at our innovative activity centre in Bangor. As part of our dynamic team, you will be responsible for delivering exceptional customer experiences and leading by example in terms of service standards.

Key Responsibilities:

• Supervise and support the team to deliver high-quality service • Develop and implement policies that promote a culture of inclusivity and respect • Communicate effectively with stakeholders through fluent Welsh language skills • Have leadership experience in the outdoor activities or tourism sector • Hold a full driving licence for easy access

The successful candidate can expect a salary of £36,000 - £41,000 per annum, reflecting the importance of this role in shaping our customer service strategy.



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