Customer Experience Specialist
3 days ago
The key to our success lies in our Retail Advisors. As a Customer Experience Specialist, you will be part of a team that excels at making our stores look great, delivering an exceptional customer experience, and supporting each other to learn new skills and develop your career.
You will be working in a fast-paced environment, and we will need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need.
You will get started in the role by attending our fantastic induction programme and we will tell you all about our LEAP framework – this is the training that means our customers tell their friends about the great experience they had in store.
As a company, we are proud to be the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the UK's biggest companies too. Our diverse, high-performing teams are packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
We are an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
We are looking for a friendly, approachable person with strong communication and listening skills. You will need to be able to build relationships with our customers and provide a great experience for them.
We require the following skills and qualifications:
- Excellent communication and interpersonal skills
- Able to work in a team environment
- Able to adapt to changing circumstances
We offer a wide range of benefits, including:
- Competitive hourly rate
- Opportunities for career development and progression
- A supportive and inclusive work environment
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