Customer Service Engineer

6 days ago


Bath, Bath and North East Somerset, United Kingdom CV-Library Full time
About the Role

We're looking for a skilled Customer Service Engineer to join our team and provide top-notch technical support to our clients' customers and engineers in the field.

This is a fantastic opportunity to develop your technical expertise and work closely with our Engineering, Production, and Quality Departments to identify and implement improvements.

  • You'll be responsible for providing technical assistance and advice to customers and engineers via various communication channels.
  • Using our CRM system, you'll manage, prioritize, and update technical call tickets to ensure seamless customer service.
  • You'll also educate internal staff on technical matters and collaborate with cross-functional teams to resolve complex technical issues.

Requirements:

  • At least 1 year of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Familiarity with CRM systems and ability to learn new software quickly.
  • A strong understanding of technical concepts and ability to explain complex ideas simply.

Benefits:

  • A competitive salary range of £26,000 - £29,000 per annum.
  • A comprehensive benefits package including 25 days holiday + bank holidays, free on-site parking, pension, and life assurance.
  • The opportunity to work in a dynamic and supportive team environment.


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