Customer Support Team Lead
15 hours ago
We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Duval Associates Ltd - Recruitment Specialist - UK. As a key member of our support team, you will be responsible for leading a team of customer support professionals and ensuring that our customers receive the best possible service.
Key Responsibilities:
- Lead and manage a team of customer support professionals to ensure excellent customer service and support.
- Develop and implement effective processes and procedures to improve customer satisfaction and support efficiency.
- Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.
- Monitor and analyze customer feedback and metrics to identify areas for improvement.
- Provide coaching and training to team members to ensure they have the necessary skills and knowledge to provide excellent customer support.
Requirements:
- Proven experience in a customer support leadership role.
- Excellent communication and interpersonal skills.
- Ability to analyze complex customer issues and develop effective solutions.
- Strong leadership and team management skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible working arrangements, including remote work options.
Apply Now:
If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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