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Customer Support Team Lead

2 months ago

North East, United Kingdom Duval Associates Ltd - Recruitment Specialist - UK Full time
Customer Support Team Lead

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Duval Associates Ltd - Recruitment Specialist - UK. As a key member of our support team, you will be responsible for leading a team of customer support professionals and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead and manage a team of customer support professionals to deliver exceptional customer service
  • Develop and implement effective processes and procedures to improve customer satisfaction and reduce support requests
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and deliver training programs to enhance customer support skills and knowledge

Requirements:

  • Proven experience in customer support leadership and management
  • Excellent communication and interpersonal skills
  • Ability to analyze complex customer issues and develop effective solutions
  • Strong problem-solving and decision-making skills
  • Experience with Zendesk or similar customer support software

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working arrangements, including remote work options

Apply Now:

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].