Customer Service Team Lead

1 week ago


East Anglia, United Kingdom PIE Recruitment Full time

About the Role:

Pie Recruitment is seeking a highly skilled Customer Service Team Lead to join our client's growing customer services division. As a key member of the team, you will play a vital role in developing and implementing customer service policies, training staff to meet customer expectations, and managing a team of customer services staff.

Key Responsibilities:

  • Develop and implement customer service policies and procedures
  • Train staff to meet customer service expectations and deliver a high standard of customer service
  • Manage a team of customer services staff, providing guidance and support as needed
  • Communicate effectively with customers, colleagues, and other stakeholders
  • Collaborate with other managers to discuss and implement improvements to customer service

About the Company:

Our client is a leading provider of industry-leading vehicle solutions and services to businesses throughout the UK. With a focus on innovation and customer satisfaction, they offer a unique opportunity for career growth and development.

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including pension contributions and flexible benefits
  • A dynamic and supportive work environment
  • Opportunities for career growth and development


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