Customer Service Advocate
4 weeks ago
About This Role
Capital One is seeking a skilled Customer Complaints Case Handler to join our Complaints Resolution team. As a member of this team, you will be the voice of our customers, advocating for their needs and resolving their concerns in a fair and timely manner.
Key Responsibilities
- Manage customer complaints from receipt to resolution, including a final written response
- Understand industry regulation and how it aligns with Capital One policies
- Support customers and resolve their concerns through thorough investigations and well-informed decisions
- Remain customer-focused and put their needs at the center of every decision
- Signpost customers to additional support resources
- Support business improvement initiatives to enhance our processes
Requirements
- Expert attention to detail and resilience in a challenging role
- A team player with integrity and respect for customers and colleagues
- Excellent communication skills, both verbal and written
- A passion for delivering exceptional customer service and advocacy
What We Offer
- A competitive salary of £27,000.00
- Opportunities for career progression and professional development
- A range of benefits, including pension scheme, generous holiday entitlement, and private medical insurance
Capital One's Commitment to Diversity and Inclusion
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We welcome applications from diverse candidates and offer benefits that attract people at all ages and stages.
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