Complaints Resolution Specialist

5 days ago


Liverpool, Liverpool, United Kingdom Sellick Partnership Full time
{"title": "Complaints Coordinator Role", "description": "Job Summary

We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, ensuring timely and effective resolution.

Key Responsibilities
  • Investigate and resolve customer complaints in a fair and timely manner
  • Monitor and track complaint cases to ensure resolution
  • Record and update complaint information on our in-house database
  • Provide regular updates to customers on the progress of their complaint
  • Collaborate with internal teams to resolve complex complaints
Requirements
  • Previous experience in complaints handling or a related field
  • Excellent administration and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer

As a Complaints Coordinator at Sellick Partnership, you will have the opportunity to work with a dynamic team and develop your skills in complaint handling and resolution. We offer a competitive hourly rate and a hybrid working arrangement, with the option to work from home one day a week.

If you are a motivated and detail-oriented individual with a passion for complaint handling, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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