Complaints Resolution Specialist
5 days ago
We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, ensuring timely and effective resolution.
Key Responsibilities- Investigate and resolve customer complaints in a fair and timely manner
- Monitor and track complaint cases to ensure resolution
- Record and update complaint information on our in-house database
- Provide regular updates to customers on the progress of their complaint
- Collaborate with internal teams to resolve complex complaints
- Previous experience in complaints handling or a related field
- Excellent administration and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
As a Complaints Coordinator at Sellick Partnership, you will have the opportunity to work with a dynamic team and develop your skills in complaint handling and resolution. We offer a competitive hourly rate and a hybrid working arrangement, with the option to work from home one day a week.
If you are a motivated and detail-oriented individual with a passion for complaint handling, we encourage you to apply for this exciting opportunity.
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