Senior Complaints Resolution Specialist

2 weeks ago


Liverpool, Liverpool, United Kingdom The Very Group Full time
{"title": "Complaints Resolution Specialist", "description": "About the Role

We are seeking a skilled Complaints Resolution Specialist to join our team at The Very Group. As a key member of our Customer Care Team, you will be responsible for handling regulated complaints with a high level of professionalism and expertise.

Key Responsibilities:

  • Investigate and resolve complex complaints in a timely and efficient manner
  • Collate and analyze case information from multiple sources
  • Communicate effectively with customers and stakeholders to resolve issues
  • Stay up-to-date with regulatory requirements and industry developments

Requirements

To be successful in this role, you will need:

  • Proven experience in handling regulated complaints
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer

We offer a competitive salary and benefits package, including flexible working arrangements and opportunities for professional development.

How to Apply

If you are a motivated and experienced Complaints Resolution Specialist looking for a new challenge, please submit your application.

"}

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