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Complaints Resolution Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Venn Group Full time
{"h1": "Complaints Officer / Advisor (stage 1 complaints)", "p": "At Venn Group, we are seeking a skilled Complaints Officer / Advisor to join our team. As a key member of our team, you will be responsible for providing high-quality complaint resolution services to our clients.

Key Responsibilities:

* Provide customer-focused complaint resolution services in accordance with our policy and regulatory requirements
* Triage stage 1 queries/enquiries and resolve at first point of contact where possible
* Pass complaints to the Team Leader for allocation to the team
* Lead the investigation of stage 1 complaints proactively, in accordance with complaints policy
* Liaise with departmental managers to investigate complaints and challenge proactively where information is not provided, missing or incorrect and actions have not been followed up
* Recommend the amount of compensation to be awarded and the reason for it
* Work in partnership with other teams to deliver the required level of customer service
* Ensure systems are updated with accurate and up-to-date information so that other teams are aware of the status of customer complaints

Requirements:

* Availability to start within 1 week notice
* Ability to work in a fast-paced environment
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team

If you are a motivated and customer-focused individual with a passion for complaint resolution, we encourage you to apply for this exciting opportunity.

Please note that this is a temporary position, and the length of the assignment is 2 months.

We look forward to hearing from you"}