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Complaints Resolution Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Sellick Partnership Full time

Job Summary:

We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution.

Key Responsibilities:

  • Investigate complaints on behalf of customers, ensuring timely updates on case progress
  • Acknowledge complaints within established process timescales
  • Record and track complaints on our in-house database
  • Monitor and analyze complaint cases to identify areas for improvement
  • Develop and maintain customer feedback reports to inform process enhancements
  • Perform various administrative tasks as needed

Requirements:

  • Proven experience in complaints handling and resolution
  • Excellent administrative skills and attention to detail
  • Previous experience in social housing is preferred

About Sellick Partnership:

Sellick Partnership is a leading recruitment business committed to providing exceptional service to our clients and candidates. We value diversity and inclusion in the workplace and welcome applications from candidates of all backgrounds.