ITIL Operations Director
23 hours ago
**Job Overview:**
We are seeking an experienced ITIL Operations Director to join our team in Edinburgh. The successful candidate will be responsible for overseeing the operations of our IT Service Desk, ensuring adherence to ITIL best practices, and implementing robust processes for incident, problem, and change management.
**Key Responsibilities:**
- Manage and mentor the Service Desk Manager, fostering a high-performance culture.
- Oversight of end-to-end service desk operations, ensuring compliance with SLAs.
- Implementation of ITIL frameworks and processes for continuous improvement.
- Utilize data-driven approaches to monitor performance, track KPIs, and drive operational efficiencies.
**What We're Looking For:**
- Proven experience in an ITIL Operations Director role, with hands-on experience in IT service management.
- ITIL qualified with expertise in ITIL frameworks and processes.
- Strong leadership and communication skills, with the ability to influence at all levels.
**Salary & Benefits:
- £57,100 per annum.
- An exceptionally generous pension scheme with a significant employer contribution.
- 33 days holiday per year.
- Generous maternity, paternity, shared parental leave and adoption options.
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