Service Management and Operations Lead

3 days ago


Edinburgh, Edinburgh, United Kingdom Kleboe Jardine Ltd Full time
About the Role:

We are seeking a highly experienced Service Management and Operations Lead to join our team at Dacoll Ltd. As a key member of our leadership team, you will be responsible for driving the evolution of our managed services, ensuring operational excellence, and delivering high-quality services to our clients.

The ideal candidate will have a strong track record of achieving operational efficiencies, expertise in ITIL and project management, and a commitment to quality and compliance standards. You will also possess excellent communication and leadership skills, with the ability to motivate and develop a team of service and operations managers.

Key Responsibilities:

  • Drive the evolution of Dacoll's managed services by integrating new technology and optimizing service processes.
  • Oversee the day-to-day operations of Dacoll's service desks, ensuring seamless service delivery.
  • Foster strong relationships with clients, understand their business requirements, and ensure the responsiveness and reliability of Dacoll's services.
  • Lead, mentor, and develop a team of service and operations managers, fostering a client-centered, agile, and responsive culture.

Requirements:

  • Proven experience in ICT service delivery.
  • Expertise in ITIL and project management.
  • Demonstrated capability in client engagement, business development, team leadership, and quality and compliance standards.
  • NPPV with SC clearance required.
  • BPSS Clearance required.

Salary: £80,000 - £100,000 per annum.



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