Service Management and Operations Lead
3 days ago
We are seeking a highly experienced Service Management and Operations Lead to join our team at Dacoll Ltd. As a key member of our leadership team, you will be responsible for driving the evolution of our managed services, ensuring operational excellence, and delivering high-quality services to our clients.
The ideal candidate will have a strong track record of achieving operational efficiencies, expertise in ITIL and project management, and a commitment to quality and compliance standards. You will also possess excellent communication and leadership skills, with the ability to motivate and develop a team of service and operations managers.
Key Responsibilities:
- Drive the evolution of Dacoll's managed services by integrating new technology and optimizing service processes.
- Oversee the day-to-day operations of Dacoll's service desks, ensuring seamless service delivery.
- Foster strong relationships with clients, understand their business requirements, and ensure the responsiveness and reliability of Dacoll's services.
- Lead, mentor, and develop a team of service and operations managers, fostering a client-centered, agile, and responsive culture.
Requirements:
- Proven experience in ICT service delivery.
- Expertise in ITIL and project management.
- Demonstrated capability in client engagement, business development, team leadership, and quality and compliance standards.
- NPPV with SC clearance required.
- BPSS Clearance required.
Salary: £80,000 - £100,000 per annum.
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