IT Service Delivery Director

1 day ago


Edinburgh, Edinburgh, United Kingdom Kleboe Jardine Ltd Full time
About Us:

Dacoll Ltd. is a leading UK-based managed ICT services provider, committed to delivering high-quality services to our clients. We are seeking a highly experienced IT Service Delivery Director to join our team and lead our managed ICT services functions.

The successful candidate will have a strong track record of achievement in ICT service delivery, expertise in ITIL and project management, and a commitment to quality and compliance standards. You will also possess excellent communication and leadership skills, with the ability to motivate and develop a team of service and operations managers.

Key Responsibilities:

  • Drive the evolution of Dacoll's managed services by integrating new technology and optimizing service processes.
  • Oversee the day-to-day operations of Dacoll's service desks, ensuring seamless service delivery.
  • Foster strong relationships with clients, understand their business requirements, and ensure the responsiveness and reliability of Dacoll's services.
  • Lead, mentor, and develop a team of service and operations managers, fostering a client-centered, agile, and responsive culture.

Requirements:

  • Proven experience in ICT service delivery.
  • Expertise in ITIL and project management.
  • Demonstrated capability in client engagement, business development, team leadership, and quality and compliance standards.
  • NPPV with SC clearance required.
  • BPSS Clearance required.

Salary: £80,000 - £100,000 per annum.



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