IT Infrastructure and Service Delivery Director
11 hours ago
We are seeking a highly experienced and driven Service Delivery Manager to lead our strategic engagement with high visibility. This role requires strong leadership and delivery management skills to oversee a complex program, working closely with senior stakeholders and leading a global team across infrastructure support, application development, and technical operations.
Responsibilities- Lead and manage the daily program life cycle, ensuring governance and alignment with business objectives.
- Manage multidisciplinary teams, including infrastructure support and application development, fostering collaboration and guiding teams to deliver high-quality results.
- Plan and monitor project progress, ensuring seamless delivery of projects in infrastructure and development. Manage dependencies and resource allocation across multiple projects.
- Minimum of 15 years' experience in IT, with a focus on Application Development Management and IT Infrastructure Services.
- Deep knowledge of Service Management, particularly ITIL/ISO 20000; experience managing large support teams, especially Service Desk Engineers.
- Proven track record of driving complex programs and projects, with expertise in Program Planning, Governance, Risk Management, Budgeting, and Resource Allocation.
- Strong background in Service Level Management, Continuous Service Improvement, and operational governance.
- Ability to engage in coding and code reviews (as needed), particularly in infrastructure and development projects.
- Estimated Salary: £550-£700 per day (Inside IR35)
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Service Delivery Director
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