Senior ICT Services Director
1 month ago
We are seeking a Senior ICT Services Director to lead our Managed ICT Services functions, focusing on delivering and optimizing end-to-end services that align with our high standards in security, reliability, and client satisfaction.
About the RoleThis leadership role requires a proactive, driven approach to service management and the delivery of services including consultancy, project management, service desk, secure cloud solutions, IT asset management and support services. Key responsibilities will include:
- Strategic Leadership in ICT Services: Drive the evolution of our managed services by integrating new technology, optimizing service processes, and ensuring adherence to ISO9001 and ISO27001 standards for quality and information security.
- Operational Excellence: Oversee the day-to-day operations of our service desks, ensuring seamless service delivery that meets SLAs across a 24/7/365 support structure.
- Service Delivery and Client Engagement: Foster strong relationships with clients, understand business requirements, and ensure the responsiveness and reliability of our services.
- Team Development and Leadership: Lead, mentor, and develop a team of service and operations managers, fostering a client-centered, agile, and responsive culture.
The ideal candidate will have proven experience in ICT service delivery, ideally within managed services or secure environments, and expertise in ITIL and project management. They should also demonstrate capability in client engagement and business development, as well as team leadership and a commitment to quality and compliance standards.
What You'll Need- Proven experience in ICT service delivery, ideally within managed services or secure environments.
- Expertise in ITIL and project management (e.g., PRINCE2, Agile), with a strong track record of achieving operational efficiencies.
- Demonstrated capability in client engagement and business development.
- Team leadership, along with a commitment to quality and compliance standards.
We offer a competitive salary range of £80,000 - £110,000 per annum, depending on experience, and a benefits package that includes health insurance, pension scheme, and professional development opportunities.
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