Senior Manager of ICT Operations

13 hours ago


Edinburgh, Edinburgh, United Kingdom Kleboe Jardine Ltd Full time

At Kleboe Jardine Ltd., we are seeking an exceptional professional to lead our Managed ICT Services functions. As Head of Service Management & Operations, you will be responsible for delivering and optimizing end-to-end services that meet our high standards in security, reliability, and client satisfaction.

This leadership role requires a proactive, driven approach to service management and the delivery of services including consultancy, project management, service desk, secure cloud solutions, IT asset management, and support services.

Key Responsibilities:

  • Strategic Leadership in ICT Services: Drive the evolution of our managed services by integrating new technology, optimizing service processes, and ensuring adherence to ISO9001 and ISO27001 standards for quality and information security.
  • Operational Excellence: Oversee the day-to-day operations of our service desks, ensuring seamless service delivery that meets SLAs across a 24/7/365 support structure.
  • Service Delivery and Client Engagement: Foster strong relationships with clients, understand business requirements, and ensure the responsiveness and reliability of our services.
  • Team Development and Leadership: Lead, mentor, and develop a team of service and operations managers, fostering a client-centered, agile, and responsive culture.

Estimated Salary: £85,000 - £110,000 per annum, depending on experience.



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