Head of ICT Services Delivery

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Kleboe Jardine Ltd Full time
Job Description:

Dacoll Ltd., a leading UK-based managed ICT services provider, is seeking a highly skilled Head of ICT Services Delivery. The successful candidate will lead the company's Managed ICT Services functions, focusing on delivering and optimizing end-to-end services that meet the highest standards in security, reliability, and client satisfaction.

The role requires a proactive approach to service management and delivery, including consultancy, project management, service desk, secure cloud solutions, IT asset management, and support services. The ideal candidate should have proven experience in ICT service delivery, expertise in ITIL and project management, and demonstrated capability in client engagement, business development, team leadership, and quality and compliance standards.

This is an excellent opportunity for a people leader who combines technical acumen, client-centered service innovation, and operational discipline to drive forward Dacoll's reputation as a leading managed ICT services provider in the UK.

Key Responsibilities:

  • Strategic Leadership in ICT Services: Drive the evolution of Dacoll's managed services by integrating new technology, optimizing service processes, and ensuring adherence to ISO9001 and ISO27001 standards for quality and information security.
  • Operational Excellence: Oversee the day-to-day operations of Dacoll's service desks, ensuring seamless service delivery that meets SLAs across a 24/7/365 support structure.
  • Service Delivery and Client Engagement: Foster strong relationships with clients, understand their business requirements, and ensure the responsiveness and reliability of Dacoll's services.
  • Team Development and Leadership: Lead, mentor, and develop a team of service and operations managers, fostering a client-centered, agile, and responsive culture.

Requirements:

  • Proven experience in ICT service delivery.
  • Expertise in ITIL and project management.
  • Demonstrated capability in client engagement, business development, team leadership, and quality and compliance standards.
  • NPPV with SC clearance required.
  • BPSS Clearance required.

Salary: £80,000 - £100,000 per annum.



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