Patient Engagement and Involvement Coordinator

3 weeks ago

Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time
Job Summary

This role is a key part of our commitment to delivering exceptional patient and carer experience. You will play a vital role in ensuring that people feel heard, and that action is taken when things go wrong. You will work closely with patients and carers, particularly those who are often overlooked, to continually develop and improve our services.

Key Responsibilities

You will be responsible for communicating effectively with patients, service users, carers, and colleagues, using excellent communication skills. You will need to have excellent IT skills and be able to quickly learn new systems. We are looking for someone who is creative, imaginative, and able to work independently.

You will have the opportunity to participate in patient experience and involvement projects across the trust, including the real-time patient feedback project and service user involvement projects. You will also support the Friends and Family test, Care Opinion, and other feedback tools.

You will receive support and guidance from a friendly and welcoming Patient Engagement team and will have the opportunity to develop your knowledge, skills, and understanding of patient and carer experience.

Person Specification

Essential

  • Good standard of general education
  • Experience of working directly with service users
  • Excellent keyboard skills

Desirable

  • Broad-based knowledge of the NHS
  • Experience of managing own workload and prioritizing tasks
  • Experience of constructively questioning and challenging existing practices and attitudes in a work setting
  • Experience of writing reports for presentation to committees and groups

Additional Criteria

  • Working knowledge of Word, Excel, and databases
  • Good standard of IT knowledge and ability to adapt to new processes
  • Ability to develop good working relationships
  • Ability to work effectively with senior managers, clinicians, and all levels of staff
  • Ability to be sensitive to the needs of patients, their families, and members of the general public
  • Ability to deal sensitively with families who are bereaved or very distressed
  • Able to prioritize and manage own workload
  • Able to meet deadlines
  • Able to work alone and/or with others
  • Able to actively and constructively work as a member of a team
  • Display confidence, assertiveness, and tenacity
  • Able to work on own initiative
  • Excellent interpersonal skills
  • Articulate with good written English, able to write reports
  • Act with integrity
  • Willingness to use technology to improve standards of care and support to our patients
  • Calm, resilient individual
  • Optimistic and constructive
  • Creative and innovative
  • Compassionate and non-judgmental

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