Patient Experience Specialist

4 weeks ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Summary

Somerset NHS Foundation Trust is dedicated to delivering exceptional patient care and support. We are seeking a PALS Advisor to play a vital role in maintaining and enhancing our service quality.

As a key member of the Patient Experience and Engagement Team, you will ensure that the patient and carer voice is at the forefront of our organisation's decision-making process.

Main Responsibilities

As a PALS Advisor, you will be responsible for managing the entire lifecycle of patient enquiries, from initial receipt to resolution. You will work closely with clinical and non-clinical teams to ensure timely and satisfactory outcomes.

You will also contribute to the development of the patient experience function, working closely with the PALS Manager to support service groups in delivering the Patient Experience and Engagement Strategy.

About Us

As an NHS organisation, we offer a range of benefits, including flexible working, pension contributions, and career progression opportunities. You will also have access to our Blue Light Card and NHS exclusive discounts.

Somerset offers a unique blend of rural and urban living, with easy access to beautiful countryside and stunning coastlines. You will enjoy a high quality of life, with excellent educational facilities and reasonable house prices.

Job Requirements



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