Patient Experience Advocate
6 days ago
Job Summary
Somerset NHS Foundation Trust is committed to delivering exceptional patient care and experience. We are seeking a skilled Complaints Coordinator to join our dynamic team and contribute to maintaining and enhancing our service quality.
Main Responsibilities
As a Complaints Coordinator, you will be integral to the formal complaints process, ensuring compassionate engagement with patients and their families. You will also ensure that all complaints are handled efficiently, empathetically, and in compliance with NHS guidelines.
Key Duties
Manage the entire lifecycle of complaints, from initial receipt through to resolution, working closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome.
Collaborate with the Formal Complaints Manager and Patient Experience and Engagement Data Lead to develop the patient experience function and support service groups in delivering the Patient Experience and Engagement Strategy.
About Us
We offer a wide range of benefits, including flexible working, pension contributions, market-leading annual leave allowance, career progression, and regular conversations. You will also enjoy the idyllic countryside, with areas of outstanding beauty and stunning coastlines, while being close to bustling city centres like Bristol, Bath, and Exeter.
Job Requirements
Please see the attached Job Description & Person Specification for further details of duties and responsibilities.
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