Patient Engagement and Experience Liaison

3 weeks ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Summary

We are seeking a highly skilled and dedicated individual to join our Patient Engagement team at Somerset NHS Foundation Trust. As a key member of our team, you will play a vital role in ensuring that our patients and carers receive exceptional care and experience.

The successful candidate will be responsible for participating in the development and implementation of patient experience and involvement projects across the trust. This will include supporting the real-time patient feedback project, service user involvement projects, and other feedback tools.

Key duties will include receiving and responding to day-to-day enquiries into the department, providing administrative support for service user involvement and patient feedback activities, and supporting the Involvement lead with the management and coordination of patient experience surveys.

About the Role

This is an exciting opportunity to join a dynamic and forward-thinking team at Somerset NHS Foundation Trust. As a patient engagement and experience liaison, you will have the opportunity to make a real difference in the lives of our patients and carers.

Key Responsibilities

  • Participate in the development and implementation of patient experience and involvement projects
  • Support the real-time patient feedback project, service user involvement projects, and other feedback tools
  • Receive and respond to day-to-day enquiries into the department
  • Provide administrative support for service user involvement and patient feedback activities
  • Support the Involvement lead with the management and coordination of patient experience surveys

About Us

Somerset NHS Foundation Trust is a leading healthcare provider in the South West of England. We are committed to providing exceptional care and service to our patients and carers, and we are seeking a highly skilled and dedicated individual to join our Patient Engagement team.

Person Specification

  • Good standard of general education
  • Experience of working directly with service users
  • Excellent keyboard skills
  • Broad-based knowledge of the NHS
  • Experience of managing own workload and prioritizing tasks
  • Ability to work effectively with senior managers, clinicians, and all levels of staff
  • Ability to be sensitive to the needs of patients, their families, and members of the general public
  • Ability to develop good working relationships
  • Ability to work alone and/or with others
  • Ability to actively and constructively work as a member of a team
  • Display confidence, assertiveness, and tenacity
  • Able to work on own initiative
  • Excellent interpersonal skills
  • Articulate with good written English, able to write reports
  • Act with integrity
  • Willingness to use technology to improve standards of care and support to our patients
  • Calm, resilient individual
  • Optimistic and constructive
  • Creative and innovative
  • Compassionate and non-judgmental

Desirable Criteria

  • Customer service experience
  • Healthcare background
  • Ability to deal calmly with patients/relatives who may be angry or abusive or under pressure
  • Conflict resolution skills
  • Ability to travel off-site to meetings/conferences


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