Complaints Resolution Specialist

4 weeks ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Summary

Somerset NHS Foundation Trust is dedicated to delivering exceptional patient care and experience. We are seeking a Complaints Coordinator to join our Patient Experience and Engagement Team, playing a crucial role in maintaining and enhancing our service quality.

Main Responsibilities

As a Complaints Coordinator, you will be integral to the formal complaints process, ensuring compassionate engagement with patients and their families. You will work closely with clinical and non-clinical teams to ensure efficient, empathetic, and compliant complaint handling.

Key Duties

You will manage the entire lifecycle of complaints, from initial receipt to resolution, working closely with the Formal Complaints Manager and Patient Experience and Engagement Data Lead. Your role will involve developing the patient experience function to support service groups in delivering the Patient Experience and Engagement Strategy.

About Us

Working with Somerset NHS Foundation Trust offers a range of benefits, including flexible working, pension contributions, and career progression. Our organisation is committed to delivering exceptional patient care and experience, and we are passionate about making a difference in patient lives.

Benefits of Working in Somerset

Somerset offers a unique blend of idyllic countryside and stunning coastlines, with bustling city centres nearby. Our area provides excellent educational facilities and a range of benefits that make working with us an attractive option.



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