Deputy Operations Manager

2 weeks ago

Taunton, Somerset, United Kingdom Secure Care UK - Bases Full time
Job Summary:

As a Deputy Operations Manager at Secure Care UK - Bases, you will play a vital role in delivering high standards of patient transition care while upholding responsible business practices within a healthcare environment. This position requires a strong leader who can motivate and develop a team, ensuring seamless transitions for patients. If you have a passion for healthcare and leadership, this could be the ideal opportunity for you.

Main Responsibilities:
  • Enforce health and safety standards, monitoring compliance with legislation on a daily basis.
  • Act as a role model for quality patient care, embodying the Company's values, competencies, policies, and procedures.
  • Be the custodian of the Code of Conduct, promoting professional behavior within the team.
  • Monitor patient care standards, fostering a learning culture and providing innovative solutions for continuous improvement.
  • Coordinate recruitment, induction, development, and retention of the team.
  • Motivate and demonstrate genuine care for the team through effective communication, proficient team meetings, teamworking, and coaching.
  • Identify potential development areas within the team's performance and ensure they have the skills and motivation to achieve objectives and business goals, while managing poor performance for improvement.
  • Implement electronic systems for capturing required data, review and resolve issues in a timely manner.
  • Balance professional administration duties with the needs of the team during patient transitions.
  • Take accountability for own continual professional development and reflective practice for learning.
  • Achieve business KPIs, goals, and objectives.
  • Maintain high vehicle standards.
  • Respond positively to change by supporting and delivering Company new initiatives.
  • Manage rotas effectively to optimize productivity and efficiency, balancing high standards of care for patients.
  • Utilize available reports and data to make commercial and effective decisions in a fair and equitable manner.
  • Provide support for teams when on call.
  • Assume the role of business development as required, ensuring all opportunities are maximized through networking and relationship building with clients and partners.
  • Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
  • Collaborate respectfully with Company departments to facilitate deployments, audits, checks, and standard operating procedures for effective implementation and maintenance.
  • Ensure all work activities for the teams are in line with legislation.
Competency Profile:

Our Leaders:
  • Safety First Level 3
  • Emotionally Intelligent Level 3
  • Commerciality Level 3
  • Unifying Level 3
  • Rational Level 3
  • Effective Level 3
Our Core Team Competencies:
  • Considerate Level 4
  • Accountability Level 4
  • Respect Level 4
  • Empathy Level 4
Key Indicators to Assess Development to Line Manager:
  • Encourage teamwork and best practice across all bases.
  • Support with succession.
  • Start to perform duties as required by the next level.
  • Demonstrate commerciality.
Background and Experience:
  • Previous people supervision experience required.
  • Previous healthcare and driving experience essential.
  • Ability to adapt positively to change.
  • Able to communicate core competencies and demonstrate them as a role model for the team.

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