Patient Experience Coordinator

1 week ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Summary

Somerset NHS Foundation Trust is committed to delivering exceptional patient care and experience. We are seeking a skilled Complaints Coordinator to join our dynamic team and play a crucial role in maintaining and enhancing our service quality.

Main Duties

As a Complaints Coordinator, you will be responsible for managing the formal complaints process, ensuring compassionate engagement with patients and their families. You will work closely with clinical and non-clinical teams to ensure timely and satisfactory outcomes.

About the Role

You will work closely with the Formal Complaints Manager and Patient Experience and Engagement Data Lead to develop the patient experience function and support service groups in delivering the Patient Experience and Engagement Strategy.

What We Offer

As an NHS organisation, we offer a range of benefits, including flexible working, pension contributions, and career progression opportunities. You will also enjoy the idyllic countryside and stunning coastlines of Somerset, with easy access to bustling city centres like Bristol and Bath.

Job Responsibilities

Please see the attached Job Description and Person Specification for further details of duties and responsibilities.



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