Service User Advocate

4 weeks ago


Eastbourne, East Sussex, United Kingdom TipTopJob Full time

We are seeking a skilled Community Health and Engagement Officer to join our East Sussex Wheelchair Services team in Eastbourne. As a key member of our team, you will have the opportunity to make a real difference in the lives of our service users.

About the Role

The estimated salary for this role is £25,683 per annum, based on 30 hours per week. As a Community Health and Engagement Officer, you will be responsible for creating and managing stakeholder relationships, contributing to service quality assurance procedures, and promoting the social model of disability within the service.

Key Responsibilities
  • Service User Engagement:
    • Promote the importance of user lived experience in the company, community, and among external stakeholders.
    • Create, recruit, and develop a service user forum/service improvement board to meet quarterly.
    • Attend internal meetings to stay up-to-date with daily operations and advocate for user experience.
  • Quality Monitoring and Improvement:
    • Attend monthly contract review meetings with the Integrated Care Board.
    • Implement improvements following complaints.
  • Service User Support:
    • Support users not eligible for wheelchair provision, identifying options available.
    • Support Service Users navigating the complaints process.

Requirements: A UK driving licence is essential, as well as lived experience of vulnerable children and adults, gained through personal or carer use. Experience of strategic and project planning and decision-making is also required.

We offer a range of benefits, including up to 33 days holiday (including bank holidays), a Company Pension Scheme, and Life Assurance. If you are passionate about delivering high-quality services and promoting the social model of disability, we encourage you to apply for this exciting opportunity.



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