Customer Success Executive

3 days ago


West Midlands Combined Authority, United Kingdom JACOBS DOUWE EGBERTS Full time

Key Responsibilities:

  • Take ownership of customer interactions and provide timely assistance on technical purchases required to run their businesses
  • Answer incoming queries via phone or email in a timely manner
  • Assist customers with technical queries and escalate if necessary
  • Pre-qualify requests for quotation and produce accurate quotations
  • Make sure Branch Manager, External Sales Engineer, and Internal Account Manager are copied in
  • Follow up and keep records of quotes
  • Key new orders accurately notifying customers of acceptance and expected delivery
  • Liaise with stores to notify them of large orders being placed
  • Maintain CRMi records for any customer you are interacting with
  • Support external sales with telesales for turn down list, and other initiatives
  • Takes ownership of assigned accounts, keeping abreast of quotes for them, orders keyed and delivery issues, visiting customers on a 6-month basis
  • Attend training when provided, and use allocated self-training time to keep up to date on new technologies


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