Customer Success Executive
3 days ago
Key Responsibilities:
- Take ownership of customer interactions and provide timely assistance on technical purchases required to run their businesses
- Answer incoming queries via phone or email in a timely manner
- Assist customers with technical queries and escalate if necessary
- Pre-qualify requests for quotation and produce accurate quotations
- Make sure Branch Manager, External Sales Engineer, and Internal Account Manager are copied in
- Follow up and keep records of quotes
- Key new orders accurately notifying customers of acceptance and expected delivery
- Liaise with stores to notify them of large orders being placed
- Maintain CRMi records for any customer you are interacting with
- Support external sales with telesales for turn down list, and other initiatives
- Takes ownership of assigned accounts, keeping abreast of quotes for them, orders keyed and delivery issues, visiting customers on a 6-month basis
- Attend training when provided, and use allocated self-training time to keep up to date on new technologies
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