Administrative Support Coordinator

5 days ago


Paisley, Renfrewshire, United Kingdom British Red Cross Full time
About the Role

We are seeking an experienced and skilled Administration Assistant to join our team at the British Red Cross. As an integral part of our administration support team, you will be responsible for providing crucial support to a vital service.

Key Responsibilities
  • To receive, open, distribute, and record all incoming mail in accordance with organisation policy, ensuring that priority mail is dealt with efficiently.
  • To ensure all outgoing mail is franked, bagged, and available for collection by Royal Mail and other carriers each day.
  • To undertake reception duties, dealing with supplies, deliveries, and visitors.
  • Assist in the management and allocation of meeting rooms, ensuring they are appropriately laid out and ready.
  • To report any facilities issues promptly and undertake any facilities duties assigned.
  • Manage ID cards, including reporting, printing, packaging, and disposal.
  • Provide data processing services as required by teams in Shared Services to provide cover.
  • Collate, order, and distribute stationery orders.
Requirements
  • A positive approach to customer service, with excellent communication skills and ability to deal with people in a sensitive and professional manner.
  • Confidence in using telephone systems, bespoke company IT/data systems, Microsoft packages, and Outlook, particularly in creating, amending, and manipulating Word and Excel applications.
  • General administrative duties, including incoming and outgoing mail, answering the telephone, scanning, filing, meeting, and greeting clients.
  • Excellent interpersonal and communication skills, with the ability to work accurately and maintain attention to detail when checking documentation.
  • Educated to standard grade level or equivalent.
  • Well-organised with sound administrative skills, possessing excellent customer service skills.
  • Demonstrate knowledge in office organisational skills, post opening, and distribution.
Benefits
  • Holidays: 25 days annual leave (including bank holidays) + option to buy extra days.
  • Pension scheme: Up to 4% contributory pension.
  • Flexible working: We accommodate your preferred work style.
  • Learning & Development: Career opportunities and comprehensive learning.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform.


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