IT Support Specialist

12 hours ago


Maidstone, Kent, United Kingdom Constant Recruitment Full time

About the Role

As an IT Support Specialist with Constant Recruitment, you will be the first point of contact for user enquiries via helpdesk systems, phone, or email. You will work in a secure, modern office environment on the outskirts of Maidstone and provide exceptional remote support to a variety of external clients.

Key Responsibilities

  • Be the first point of contact for user enquiries via helpdesk systems, phone, or email, ensuring a positive and efficient experience.
  • Deliver effective support to users remotely, collaborating with a knowledgeable team to resolve technical issues.
  • Accurately log and track issues to resolution, maintaining clear and concise documentation.
  • Manage hardware deployments and ensure all assets are properly documented.
  • Perform essential Active Directory functions, such as password resets and account creation.
  • Take on additional responsibilities as needed, responding to the dynamic requirements of a busy service environment.
  • Work closely with other departments to ensure a seamless, high-quality service experience.

Requirements

We are looking for a candidate with previous support experience, strong verbal and written communication skills, and a proactive, customer-focused approach. You should have competency in supporting Windows environments and familiarity with Active Directory and Office 365 is advantageous. Experience with helpdesk systems/ticketing software is beneficial.

What We Offer

  • An estimated salary of £25k per annum.
  • The opportunity to work in a secure, pleasant office space on the outskirts of Maidstone, with plenty of free parking.
  • Mentorship and guidance to further your IT career.
  • The chance to become part of an MSP that encourages teamwork, knowledge-sharing, and continuous improvement.

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