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Neighbourhood Support Assistant

2 months ago

Sheffield, Sheffield, United Kingdom Acis Group Full time

About Acis Group

We are a leading provider of affordable housing and community services, dedicated to making a positive impact on the lives of our customers and the communities we serve.

Job Summary

We are seeking a highly motivated and organized Neighbourhood Support Assistant to join our team. As a key member of our neighbourhoods team, you will play a vital role in supporting our customers and ensuring the smooth operation of our services.

Key Responsibilities

  • Supporting the Neighbourhood Managers
  • Providing administrative support to the wider Neighbourhoods team, ensuring an efficient and effective service to our customers.
  • Assisting in ensuring compliance with our heating and electrical servicing activity, communicating with customers and contractors, and following relevant processes and protocols.
  • Assisting with invoicing and contract management to ensure financial compliance.
  • Supporting our procurement processes, ensuring value for money.
  • Taking an active role in the day-to-day running of our office spaces and facilities.
  • Taking ownership of communal access, key management, and garage enquiries.

Requirements

  • Computer literate with a good working knowledge of software such as word and excel.
  • Good organisation skills with the ability to independently achieve deadlines.
  • Ability to handle information, securely, timely and accurately, including producing clear written reports, letters and minutes.
  • Strong customer-focused approach both externally and internally.
  • Commitment to working as part of our team.
  • Motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
  • Ability to communicate effectively, with influencing and negotiation skills.
  • Resilience.

What We Offer

  • Starting salary of £25,097.50.
  • Generous holiday entitlement – at least 25 days annual leave every year, plus bank holidays.
  • One day's paid leave a year for volunteering work (in addition to your annual leave entitlement).
  • Enhanced pension contributions up to 10%.
  • The opportunity to undertake professional training, funded by us.
  • Staff benefits with Paycare – a health and benefits scheme giving you support and contributions towards various health benefits.
  • Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes.
  • Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers.
  • Long service awards for our loyal employees.
  • Cycle to work scheme.
  • Enhanced sick pay scheme.
  • Enhanced maternity and paternity scheme to support you and your family.
  • Employee Assistance Programme to give you confidential advice and support, when you need it.
  • Professional membership subscription to support your continuous professional development.
  • Death in service benefit.