Neighbourhood Support Officer
4 weeks ago
About the Role
We are seeking a highly organised and customer-focused Neighbourhood Assistant to join our team at Acis Group. As a key member of our neighbourhoods team, you will play a vital role in supporting our customers and ensuring the smooth operation of our services.
Key Responsibilities
- Provide administrative support to the neighbourhoods team, ensuring an efficient and effective service to our customers.
- Assist in ensuring compliance with our heating and electrical servicing activity, communicating with customers and contractors, and following relevant processes and protocols.
- Support our procurement processes, ensuring we offer value for money.
- Take an active role in the day-to-day running of our office spaces and facilities.
- Take ownership of communal access, key management, and garage enquiries.
Requirements
- Computer literate with a good working knowledge of software such as word and excel.
- Good organisation skills with the ability to independently achieve deadlines.
- A strong customer-focused approach both externally and internally.
- Be committed to working as part of our team.
- Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
- An ability to communicate effectively, with influencing and negotiation skills.
- Resilience.
What We Offer
- Starting salary of £25,097.50.
- Generous holiday entitlement – at least 25 days annual leave every year, plus bank holidays.
- One day's paid leave a year for volunteering work (in addition to your annual leave entitlement).
- Enhanced pension contributions up to 10%.
- The opportunity to undertake professional training, funded by us.
- Staff benefits with Paycare – a health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations, and much more.
- Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out, and much more.
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers.
- Long service awards for our loyal employees.
- Cycle to work scheme.
- Enhanced sick pay scheme.
- Enhanced maternity and paternity scheme to support you and your family.
- Employee Assistance Programme to give you confidential advice and support, when you need it.
- Professional membership subscription to support your continuous professional development.
- Death in service benefit.
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