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Senior Customer Insights Specialist

2 months ago

Corby, Northamptonshire, United Kingdom RS Group plc Full time

About the Role: We're seeking a Senior Customer Insights Specialist to join our team at RS Group plc. This is an exciting opportunity to help us drive customer value through insightful data analysis and strategic insights.



Key Responsibilities:




  • Customer Data Analysis: Develop and deliver analysis of customer data to inform customer strategy and drive customer value.
  • Strategic Insights Generation: Generate strategic insights and identify opportunities based on customer segments to support customer strategy.
  • Customer Segment Reporting: Develop regular customer segment reports to track performance across the group.
  • Data Quality Improvement: Identify areas for data quality improvement and collaborate with regional data quality leads to recommend and track process improvements.
  • Global Community Engagement: Work within a global community of analytics and insights practice to share customer segment insights and deliver greater value creation.
  • Regional Collaboration: Collaborate closely with performance and optimization analysts in different regions to understand customer trends and activities influencing value and opportunities within the customer base.


About You: We're looking for a senior customer insights specialist with experience in digital analytics, reporting tools, and Salesforce reporting. You'll have strong problem-solving skills, commercial acumen, and excellent communication and presentation skills. You'll be able to convey complex information to a non-technical audience and have a keen eye for detail.



What We Offer: At RS Group plc, we offer a competitive salary and benefits package, including annual performance bonus, enhanced maternity and paternity leave, and private healthcare. We also offer opportunities for career development and growth within the company.



Join Us: If you're passionate about customer insights and want to make a difference in a dynamic and innovative company, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].



RS Group plc: We're a leading global supplier of industrial and technical products, with a rich history of innovation and customer service. We're committed to making a positive impact on our customers, communities, and the environment.