Customer Service Coordinator

2 weeks ago


Wigtown, Dumfries and Galloway, United Kingdom MacArthur Recruitment Full time

About the Role

We are seeking a Customer Service Coordinator to join our team at MacArthur Recruitment. This role is ideal for someone who is passionate about delivering excellent customer service and working in a fast-paced environment.

The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing proactive support to ensure a seamless customer experience.

Key Responsibilities

  • Respond to customer queries via phone, email, and other communication channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Proactively engage with customers to identify and address potential issues
  • Work collaboratively with internal teams to ensure effective communication and issue resolution

Requirements

  • Strong communication and interpersonal skills
  • Ability to work in a team environment and build strong relationships with colleagues
  • Excellent problem-solving and analytical skills
  • Experience in a customer-facing role or related field

What We Offer

  • A competitive salary of £22,695 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Opportunities for career growth and advancement


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