Customer Service Liaison

2 weeks ago


Wigtown, Dumfries and Galloway, United Kingdom MacArthur Recruitment Full time
Job Overview

The successful candidate for this Customer Service Adviser role will be responsible for providing exceptional customer service and support to clients. This is a fantastic opportunity to join a well-established organization and work in a friendly team environment.

About the Role
This position involves working with customers, answering queries, and proactively helping them achieve their goals. The ideal candidate will have excellent communication skills, be organized, and have good attention to detail. They should also be comfortable working in a fast-paced environment and be able to multitask effectively.

Key Responsibilities
  • Prioritize and accurately input and schedule orders / replacements, spare parts and point of sale, which are received via telephone, e-mail, and post, in line with the customer service procedures manual
  • Answer enquires from all internal and external customers via telephone, e-mail, letter and fax and post
  • Advise and confirm customer deliveries through our booking in procedure
  • Control, investigate and action credits / overcharges relating to designated area
  • Provide aftersales support
  • Working with internal and external departments and stakeholders


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