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Front Office Supervisor

1 month ago

London, Greater London, United Kingdom ME London Full time
Immerse yourself in a luxury hospitality experience at ME London, a 5-star hotel where opportunities for growth and development are endless. As a Reception Shift Leader, you will be responsible for supervising daily shifts on Reception, ensuring the team delivers excellent guest service and follows all hotel standards and procedures.

Salary: £29,580 plus service charge.

About the role:
This is an exciting opportunity to take the next step in your career in a dynamic Front Office environment. You will oversee the smooth running of guest check-ins and check-outs, while fostering a positive and efficient work environment. Responsibilities include supervising staff on duty, ensuring adherence to security, health, and safety regulations, and coordinating special requests for VIP guests and groups.

Requirements:
A minimum of 1 year's experience in a related role within a luxury hotel environment; fluency in English; proficiency in Spanish is a plus. Strong knowledge of the Opera system (or similar property management systems) is essential, as well as excellent organizational skills and attention to detail.

Benefits:
The successful candidate will enjoy a salary of £29,580 plus service charge, along with contributory pension scheme, refer a friend bonus, discounted dental and health cover, and access to a network of over 350 hotels across the world. Additionally, they will receive meals on duty, payday parties, and laundry facilities.