Customer Service Manager
5 hours ago
Smith Memorial Playground and Playhouse is seeking a highly skilled and experienced professional to join our team as a Consumer Services Coordinator. As a key member of our staff, you will be responsible for providing exceptional customer service, supervising staff, and ensuring a positive experience for visitors.
Key Responsibilities- Set the tone for excellent customer service and create a welcoming environment for visitors.
- Supervise and support staff, including front desk reception, facility rentals, and programming support.
- Manage all aspects of the front desk, including schedules, timesheets, and administrative tasks.
- Collect and organize data, including daily attendance, for effective record keeping.
- Support efforts to increase membership and provide excellent customer service.
- Act as a working supervisor on the Playground, including opening, closing, and communicating changes to staff.
- Evaluate job performance of staff and provide support as needed.
We are seeking a candidate with a GED or high school equivalent, CDA or Bachelor's preferred. Two years of experience supervising staff in customer service, hospitality, community, environmental education, or preschool setting is preferable. Experience working with youth in urban communities and familiarity with Philadelphia non-profit sector is a plus.
Additional requirements include:
- Completion of background clearances, including PA Child Abuse History and criminal background check.
- Experience supervising and managing work schedules for full-time, part-time, and seasonal employees.
- Commitment to excellent customer service.
- Experience working with youth and children ages 1-10.
- Proficiency in Google+, MS Office Suite preferred.
- Ability to work weekends, some evenings, hours that vary, work outdoors, climb stairs, and lift 25 pounds.
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Customer Service Manager
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Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full timeJob SummarySmith Memorial Playground and Playhouse, a beloved destination in East Fairmount Park, seeks a skilled Manager of Visitor Services to oversee the front desk, facility rentals, and public and private visits. The successful candidate will be responsible for supervising staff, managing visitor experience, and supporting the organization's mission to...
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Customer Service Manager
2 days ago
Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full timeJob SummarySmith Memorial Playground and Playhouse, a beloved destination in East Fairmount Park, seeks a skilled Manager of Visitor Services to oversee the front desk, facility rentals, and public and private visits. The successful candidate will be responsible for supervising staff, managing visitor experience, and supporting the organization's mission to...
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Customer Service Manager
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Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full timeJob SummarySmith Memorial Playground and Playhouse is seeking a highly skilled and experienced professional to join our team as a Visitor Experience Coordinator. As a key member of our staff, you will be responsible for ensuring that our visitors have a safe and enjoyable experience at our playground.Key ResponsibilitiesSupervise and manage the front desk...
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Customer Service Manager
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Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full timeJob SummarySmith Memorial Playground and Playhouse is seeking a highly skilled and experienced professional to join our team as a Visitor Experience Coordinator. As a key member of our staff, you will be responsible for ensuring that our visitors have a safe and enjoyable experience at our playground.Key ResponsibilitiesSupervise and manage the front desk...
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