Museum Visitor Services Manager

1 day ago


Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time
Museum Visitor Services Manager

The Museum Visitor Services Manager is responsible for overseeing the administrative, managerial, and budgetary aspects of the Visitor Services Department. This includes strategic planning and execution of visitor services goals and advertising strategies. The Manager serves as an Ambassador for the Museum, ensuring excellent customer service and a safe, educational, and beneficial visitor experience for all Museum guests.

Key Responsibilities:
  1. Develop and Manage Visitor Services Strategies: Develop and implement effective initiatives and strategies to ensure consistent excellent customer service in all areas of the public Museum.
  2. Manage Visitor Services Department: Oversee the overall operations of the Visitor Services Department, focusing on customer service, organization, and efficiency.
  3. Coordinate Facility Rentals: Develop and manage facility rental strategies, including packages, member discounts, advertising, and trade shows.
  4. Manage Gift Shop Operations: Develop and manage gift shop strategies, including identifying appropriate merchandise, member discounts, advertising, and trade shows.
  5. Database Management: Manage and distribute a weekly schedule of tours and special events, maintain and generate daily/weekly/monthly visitor reports, and generate, analyze, and reconcile statistical reports.
  6. Administrative Functions: Assist the VP of Finance & Administration as necessary, prepare monthly Committee/Executive-level reports, and participate in board committee activities.

Qualifications:

  • Bachelor's Degree required with course work in business or arts administration.
  • Solid computer skills; knowledge of constituent management and point-of-sale systems.
  • Knowledge of customer service principles, practices, and procedures.
  • Ability to handle a large variety of complex tasks and prioritize workflow in a fast-paced office environment.
  • Ability to regularly work evenings, weekends, holidays, and special event hours.


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