Director of Service Management
3 days ago
Prevention Point Philadelphia (PPP) is a multi-service public health organization dedicated to promoting health, empowerment, and safety for communities affected by drug use and poverty. Using a harm reduction approach, PPP offers low threshold, culturally sensitive, non-judgmental services to address the health and social service needs of people who use drugs, hormones, and who do sex work in Philadelphia.
Position Overview:
The Director of Service Management plays a pivotal role in managing the initial access points for thousands of individuals. This position is responsible for overseeing the Drop In Services Department, which includes several programs and services such as the Drop In Center, Main Building meal program, Drop In Case Management, Public Benefits Access, and the Identification Assistance Project.
Key Responsibilities:
- Provide clinical supervision for Program Coordinators in the Drop In Services Department and provide hands-on support to Coordinators regarding how best to supervise individual staff in their Program Service Teams.
- Ensure professional development for Department Coordinators and ensure that each Coordinator is making professional development time available for each team and all team members.
- Support strategic planning of Drop In services to ensure continuity of care and follow up from initial entry into the Drop In and/or initial engagement in the restrooms or at the mail desk, to initial assessment, to benefits applications and advocacy, to referral to low barrier access to harm reduction services, medical care, behavioral health care, social services, and survival resources.
- Conduct continuous monitoring of Drop In, Mail, main building meal, Restroom, Hygiene, and Drop In Case Management services.
- Work with Medical Sustainability Manager and Executive Leadership to ensure maximum billing in Medicaid and with MCOs, as well as potentially via CBH for behavioral health services rendered to Drop In Center participants.
- Assess and support Department and team morale and well-being.
- Engage in bi-weekly supervision with the Associate ED.
- Facilitate Coordinator and Team Meetings of the Drop In Services Department.
- Help each Coordinator and team identify benchmarks, program goals, quality goals, participant success goals, and team cohesion and wellness goals, and align these with funder and mandatory reporting requirements.
- Ensure that all programs in the Department are on a reporting schedule, have a valid program manual, are aware of benchmarks and program goals, and are meeting and reporting on program outcomes and quality.
- Co-facilitate one quarterly Department Retreat, focused on implementing and reflecting on strategic goals and quality adherence and improvement.
- Participate in, and help guide, quality management for Department and organization, as well as quality improvement task group.
- Attend Safe Space regularly and provide support to Safe Space staff.
- Assist with ongoing organizational strategic planning and program planning of not only Department, but larger organization.
- Assist with grant development and program support and funding requests.
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