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Customer Service Coordinator

2 months ago

Basingstoke, Hampshire, United Kingdom reesmarx Full time
Job Overview

We are seeking a highly organized and detail-oriented Customer Service Administrator to support our clients finance and customer service departments on a 6-month fixed-term contract. This role is crucial in ensuring the smooth operation of our clients business, with a primary focus on administrative tasks related to order processing, customer inquiries, and record-keeping.

Key Responsibilities:

  • Process purchase orders from distributors and ensure all relevant documentation is complete and accurate.
  • Maintain and update records related to orders, customer communications, and legal documents, ensuring compliance with company policies.
  • Coordinate with the finance department to ensure timely and accurate invoicing, including tracking and reconciliations.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and timely manner.
  • Support the finance team with accounts receivable tasks, including invoicing, payment tracking, and data entry.
  • Maintain accurate and up-to-date records, including customer and order information, using internal databases and systems.
  • Communicate effectively with internal teams, distributors, and customers, ensuring clear and professional communication.

Requirements:

  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Basic proficiency in math and English, with the ability to understand and apply financial concepts.
  • Experience in customer service and/or accounts receivable is preferred, but not required.
  • Proven ability to work independently and as part of a team, with excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

About Reesmarx:

Reesmarx is a dynamic and growing company, committed to delivering exceptional customer service and support to our clients. We are seeking a highly motivated and detail-oriented individual to join our team and contribute to our success.