Customer Service Coordinator

2 weeks ago


Basingstoke, Hampshire, United Kingdom Office Angels Full time
Job Title: Customer Assistance Coordinator

Office Angels has partnered with a forward-thinking client to recruit a Customer Assistance Coordinator. This role offers a hybrid work pattern of 3 days in the office and 2 from home.

Key Responsibilities:
  1. Liaise with key accounts and other UK customers to ensure prompt and accurate responses to all correspondence received.
  2. Resolve and respond to queries and claims promptly, accurately, and legibly in line with department service levels to facilitate payment.
  3. Provide business reports on designated key accounts on a monthly basis.
  4. Monitor dispatch performance of orders through the warehouse and assist in workload management.
  5. Maintain high standards of behavior within the team, conducting oneself in a positive manner that promotes the Customer Service Department and company values.
  6. Possess a flexible attitude to cover functions outside of the normal remit, if circumstances require.
  7. Attend any training courses that the Key Accounts Manager or Head of Department feels would be beneficial to the role or career development.
  8. A thorough understanding of UK Customer Services processes.
  9. Be highly organized with well-developed time management skills and able to work effectively in a pressurized environment.
  10. Have a good working knowledge of Microsoft Office applications, including Outlook, Word, and PowerPoint.
  11. Have excellent working knowledge of Microsoft Office Excel 2010.
  12. Exhibit a flexible and willing attitude, able to work within a team environment.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.



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