Customer Service Manager
1 month ago
The Customer Service Coordinator is a key member of our team, responsible for ensuring exceptional customer experiences across all touchpoints.
Key Responsibilities:
- Maintain accurate and up-to-date customer records, including contact details and contract information.
- Ensure timely and effective communication with customers, resolving issues and addressing concerns.
- Analyze customer service history and engineer reports to identify opportunities for growth and improvement.
- Collaborate with the management team to address problematic sites and customer complaints.
- Contribute to a culture of excellence in customer service, adhering to company policies and procedures.
About Us:
YSI Inc is a global leader in innovative technology solutions for water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a focus on smart metering, network technologies, and advanced analytics.
Our Values:
We recognize the power of diversity, equity, and inclusion in driving innovation and competitiveness. Our commitment to excellence in customer service is at the heart of everything we do.
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