Customer Service Manager

1 month ago


Basingstoke, Hampshire, United Kingdom YSI Inc Full time
Customer Service Coordinator Role

The Customer Service Coordinator is a key member of our team, responsible for ensuring exceptional customer experiences across all touchpoints.

Key Responsibilities:

  • Maintain accurate and up-to-date customer records, including contact details and contract information.
  • Ensure timely and effective communication with customers, resolving issues and addressing concerns.
  • Analyze customer service history and engineer reports to identify opportunities for growth and improvement.
  • Collaborate with the management team to address problematic sites and customer complaints.
  • Contribute to a culture of excellence in customer service, adhering to company policies and procedures.

About Us:

YSI Inc is a global leader in innovative technology solutions for water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a focus on smart metering, network technologies, and advanced analytics.

Our Values:

We recognize the power of diversity, equity, and inclusion in driving innovation and competitiveness. Our commitment to excellence in customer service is at the heart of everything we do.



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