Customer Service Centre Manager
4 weeks ago
Role Overview:
As a First Line Manager at Currys plc, you will be responsible for overseeing the running of our Customer Services Centres.
With a focus on delivering exceptional customer service, you will motivate a team of delivery drivers, warehouse teams, and support colleagues to meet targets.
Key responsibilities include:
- Overseeing site operations, staffing, and resources
- Motivating and developing a team to deliver on targets
- Providing regular and consistent performance feedback
- Influencing operational decisions
You will be a people manager with a track record of contributing to operational success. You will be confident in working and developing a team to deliver for our customers.
We offer a competitive pension scheme, performance-related bonus, product discounts, and a range of wellbeing initiatives.
Why Currys plc?
We are a leading retailer of tech, proud of our service and committed to helping everyone enjoy amazing technology. As a First Line Manager, you will be part of a team that learns and grows together, celebrating the big and small moments that make every day amazing.
Join us and you'll be making the magic happen in our Customer Services Centres. You'll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers.
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